Read the sections below to confirm you have the minimum technical and digital requirements. You will also find information for accessing technical support.

Technical & Digital Requirements

As part of your online experience, you will need to:

Access a stable Internet connection to navigate Canvas, including uploading and downloading files.
Communicate via email or Canvas messaging including sending attachments.
Communicate with peers using discussion boards and other platforms.
Use word processing applications such as Microsoft Office or Google Drive.
Submit assignments on Canvas using integrated and external tools.
Use a microphone to record/upload audio through your computer and to participate in Zoom sessions.
Use a camera to record/upload video and to participate in Zoom sessions.

Review the minimum requirements for using Canvas to ensure you are prepared to access it. It is always recommended to use the most up-to-date versions of applications and web browsers as well as high-speed connections, when possible. Canvas will still run with the minimum specifications, but you may experience slower loading times.

Tools & Technical Support

In this course, we will use Canvas, Collaborations, Panopto, Proctorio, Turnitin, VoiceThread, and Zoom.

Canvas: An online space that allows professors to post your grades, share information, and add online assignments. It gives you access to your class content and tools in order to complete the course. As an online student you have 24/7 access to Canvas technical support, including Canvas live chat and support hotline at 855-338-2770.

Click the "Help" icon in the far-left Canvas menu. A Canvas window will show you all available support and feedback options.

If you're looking for help on a specific feature, check out the Canvas Student Resources.

Collaborations: Within Canvas, you may have group assignments using pre-shared Google Docs (online word processing). For a guide on how to use Collaborations visit the Canvas community page. For technical support, visit the Georgetown Canvas Support page.

Panopto: In this course, you will use Panopto to record your own presentations. For technical support and to check you have the minimum system requirements go to Panopto Support.

Proctorio: This comprehensive learning integrity platform captures behavior during a remote quiz or exam. Upon assessment submission, integrity reports are immediately available to the professor. It requires the use of the Google Chrome browser, a Google Chrome extension, and that you complete your assessment via Canvas. To learn more about Proctorio visit the Getting Started Guide: Test Taker Handbook. For technical support, go to their Support for Test Takers"page.

Turnitin: This writing assessment tool integrated with Canvas promotes academic integrity and supports learning outcomes. They have a student start guide to get you started. Visit the Georgetown Canvas Support page if you have a technical question.

VoiceThread: This collaborative tool offers video, voice, and text commenting. To get started, review the Getting Started with VoiceThread page. For support, you can find more guides or request help on the VoiceThread at Georgetown page.

Zoom: This live video-conferencing tool enables users to conduct live discussions, presentations, lectures, office hours, etc. via audio, video, text chat, and content sharing. You can also use it to create audio or video recordings. Visit the Web Conferencing with Zoom page if you have technical issues. You can also check out how to set up a virtual background , share a whiteboard, and share your screen.

ANY COURSE LAB/WORKBOOK or OTHER TOOL

Georgetown Support

Need technical support? Contact the UIS Service Center if you have a question regarding:

your GU netID and/or password
your GU email account
any connectivity issues

You can request help by visiting the Service Center Web portal. At the portal, you can contact the Service Center by phone, email, or chat, or by submitting a help request any time of day.

You can also search their knowledge base, or visit their UIS Technology Support webpage for more resources.