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Welcome to Week 2 of Module 8. This week, we will take a look at what many consider to be the Holy Grail of supply chain management, the perfect order. This idea of a perfect order takes into account multiple metrics to come up with an overarching ratio that gives the supply chain practitioners an instant glance at where there may be problems to apply mitigation or solutions.

We will use the SCOR framework to frame our understanding of the perfect order. We will also review several recent articles and check in with the Rushton et al. (2017) text to gain a well-rounded view of the perfect order.

Finally, we will look at some of the financial impacts of the supply chain choices that we will be making. Likewise, we will look at some of the impacts that finance can have on supply chain choices. For this review, we will examine part of the Sherman (2012) text as well as the Poirier and Walker (2005) text that gives us a leg up on how to create value. This relationship is another example of the interconnectedness of the supply chain with other departments and is critical as finance, accounting, and funds in general are great enablers of a lot of the work that we do.

The Holy Grail: The Perfect Order

Read SCOR 10 RL 1.1 Perfect Order p 1.1.2 - 1.1.12

Read Muzumdar, M. & Zinzuwadia, A. (2013). Secrets to successful order fulfillment. Supply Chain Management Review. Retrieved from scmr.com.

Read Novack, R. A. & Thomas, D. J. (2004). The challenges of implementing the perfect order concept. Transportation Journal, 43(1), 5-16.

Read Rushton, Croucher, & Baker. The handbook of logistics and distribution management: Understanding the supply chain (course textbook)

Chapter 3: Customer service and logistics, pages 51-52

Finance and the Supply Chain

Read Sherman, R. (2012). Supply chain transformation: Practical roadmap to best practice results. Wiley.

Chapter 7: Okay, we need management commitment, so how do we get it? Pages 131-140

Read Poirier, C. & Walker, I. W. (2005). Business process management applied: Creating the value managed enterprise. J. Ross Publishing.

Chapter 3: The process-based profit and loss statement and balance sheet